Return and Refund Policy

Last updated: September 14, 2026

At Twinkle Toes Pet Supplies, we want you to be satisfied with your purchase. If there is an issue with your order, please review the policy below to understand when returns, replacements, and refunds may be available.

1. Return Period

You may request a return within 30 days of receiving your order, provided the item meets the eligibility requirements below.

Items returned after the applicable return period may not be accepted.

2. Return Eligibility

To be eligible for a return, an item generally must:

• Be unused and in its original condition.
• Be in its original packaging where applicable.
• Include all applicable accessories, parts, and documentation.
• Not show signs of misuse, damage, excessive wear, or alteration.

We may refuse a return if the item does not meet the applicable return requirements.

3. Pet Product Hygiene

For health and hygiene reasons, certain pet products may not be eligible for return once opened or used.

This may include products that come into direct contact with pets, depending on the product type and condition.

If a product is marked as non-returnable on its product page or at checkout, that restriction will apply unless the item is defective, damaged, or otherwise covered by applicable consumer protection law.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

• Your order number.
• A description of the problem.
• Photographs or videos showing the item and packaging.
• Other information reasonably required to evaluate the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

5. Change-of-Mind Returns

If you simply change your mind about a purchase, the item must meet our return eligibility requirements before a return can be approved.

Customers may be responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law or stated in a specific promotion.

6. How to Request a Return

Before sending an item back, please contact us using the contact information below.

Include your:

• Full name
• Order number
• Product name
• Reason for the return
• Relevant photographs or other supporting information, where applicable

Do not send a return to an address unless we have provided or confirmed the appropriate return instructions.

7. Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for the cost of returning an item.

We recommend using a trackable shipping service when returning an item. We cannot guarantee that we will receive an item that is returned without tracking or proof of shipment.

8. Refunds

Once a returned item has been received and inspected, we will determine whether it qualifies for a refund.

If your return is approved, the refund will generally be issued to the original payment method.

The time it takes for a refund to appear in your account may depend on your payment provider, bank, or card issuer.

9. Partial Refunds

In certain circumstances, only a partial refund may be available, including where an eligible item has been returned with missing parts, damage, signs of use, or other conditions that reduce its value.

10. Exchanges

Where available, exchanges may be offered depending on product availability and the circumstances of the return.

If the requested replacement product is unavailable, we may offer another appropriate resolution, such as a refund.

11. Non-Returnable Items

Certain products may not be eligible for return because of hygiene, safety, customization, clearance, or other legitimate restrictions.

Applicable non-returnable items or restrictions will be communicated on the relevant product page, during checkout, or through our customer service team.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but cancellation may not be possible once an order has entered processing or has been shipped.

13. Refunds for Lost or Undelivered Orders

If an order is lost in transit or otherwise confirmed as undelivered, please contact us so that we can review the shipment and determine the appropriate resolution.

Where applicable, we may need to work with the shipping carrier to investigate the shipment before issuing a refund or replacement.

14. Consumer Rights

This policy does not limit or exclude any consumer rights or legal protections that cannot legally be excluded under applicable law.

If applicable law provides you with additional rights regarding defective, damaged, misrepresented, or unsuitable goods, those rights remain unaffected by this policy.

15. Contact Us

If you have questions about a return, replacement, or refund, please contact us:

Twinkle Toes Pet Supplies
Email: gsm5273@gmail.com
Phone: +1 972-768-3519

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Thank you for shopping with Twinkle Toes Pet Supplies.