Shipping Policy

Last updated: September 14, 2026

At Twinkle Toes Pet Supplies, we want to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed after payment has been successfully received and verified.

Please allow 1–3 business days for order processing before your order is shipped. Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may occasionally take longer during holidays, promotions, high-order periods, or circumstances outside our reasonable control.

2. Shipping Times

After your order has been processed and shipped, delivery times may vary depending on the destination, shipping method, carrier, customs procedures, weather, and other external factors.

Estimated delivery times shown during checkout are estimates and are not guaranteed delivery dates.

For international orders, customs clearance and local delivery procedures may result in additional delays.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout based on the shipping destination, order details, available shipping methods, and applicable carrier rates.

Any available free-shipping promotions will be subject to the terms displayed at the time of the promotion.

4. Order Tracking

When tracking information is available, it may be provided to you after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

If tracking information does not update immediately, this does not necessarily mean that your package is lost or delayed.

5. Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

Twinkle Toes Pet Supplies is not responsible for delivery delays, returned packages, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

6. Delayed or Lost Packages

Although we work with shipping carriers to help ensure orders are delivered successfully, delivery delays can occur due to circumstances outside our control.

These may include:

• Carrier delays
• Severe weather
• Holidays and high-volume shipping periods
• Customs processing
• Incorrect or incomplete delivery information
• Transportation disruptions
• Other unforeseen circumstances

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If a package is confirmed as lost, please contact us so we can review the situation and determine the appropriate next steps.

7. International Shipping

For orders shipped internationally, the recipient may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's authorities and are not necessarily included in the product price or shipping charge shown at checkout.

Customers are responsible for understanding and complying with applicable import requirements in their destination country.

8. Customs Delays

International shipments may be held by customs for inspection or additional processing. Such delays are outside our control and may extend the estimated delivery timeframe.

Twinkle Toes Pet Supplies cannot guarantee how long a customs authority will take to process an individual shipment.

9. Delivered but Not Received

If the carrier's tracking information indicates that your package has been delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, building management, or other applicable delivery locations.

You may also contact the shipping carrier directly to request additional delivery information.

If you still cannot locate the package, contact us and we will make reasonable efforts to assist with the issue.

10. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and its contents as soon as possible.

Contact us with your order information and, where applicable, photographs showing the damage so that we can review the issue and determine the appropriate resolution.

11. Changes to Orders

If you need to change or can